MyChart Frequently Asked Questions

Kadlec Upgrade
Why did Kadlec upgrade MyChart?
How will this affect my care at Kadlec?
Why can’t I schedule in MyChart now?
How do I use the upgraded MyChart?
What is changing?
I have proxy access for a family member and use MyChart on their behalf. Will I need to complete the proxy form again after the upgrade?
What should I do if I forgot my user name or password?
What if I am a proxy MyChart user?
Will I lose access to the older version of MyChart after it is upgraded?
Can I give others access to my MyChart account OR get access to a loved one’s MyChart account for whom I am responsible?
I have a payment plan at Kadlec. How does this affect my payments?
Can I email my clinic physician through MyChart?
How will I know when new information is available in MyChart?
When will I see information in MyChart?
What if information is missing from the new MyChart?
Will my clinic physician contact me through MyChart?
Whom do I call if I have questions about test results I see in MyChart?
If some of my health information on MyChart is not correct, what should I do?
Swedish and PacMed Upgrade
Why did Swedish upgrade MyChart?
What do I need to do to use the upgraded MyChart?
I’m a Polyclinic patient. What does this mean for me?
What should I do if I forgot my user name or password?
How will this affect my care at Swedish?
I have a payment plan at Swedish Medical Group or Swedish Medical Center. How does this affect my payments?
What is changing?
I have proxy access for a family member and use MyChart on their behalf. Will I need to complete the proxy form again after the upgrade?
What if I am a proxy MyChart user?
Will I lose access to the older version of MyChart after it is upgraded?
Can I give others access to my MyChart account OR get access to a loved one's MyChart account for whom I am responsible?
Why are my Health Reminders showing as overdue?
How will I know when new information is available in MyChart?
When will I see information in MyChart?
What if information is missing from the new MyChart?
Will my clinic physician contact me through MyChart?
Whom do I call if I have questions about test results I see in MyChart?
If some of my health information on MyChart is not correct, what should I do?
Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

Why did Kadlec upgrade MyChart?

In August, 2019, Kadlec completed an upgrade to its Epic electronic medical record and the MyChart online tool. If you are a MyChart user, you’ll see a few changes next time you log in. These enhancements mean better care for you and a more complete overall record of your health. The enhancements will allow patients to control even more of their health records, all in one place. Our goal is to ease your way with more convenient online scheduling and access to scanned documents, among other improvements.

Return to Top

How will this affect my care at Kadlec?

Kadlec upgraded its Epic electronic health record system, which providers use to enter, store and share information related to your medical history and ongoing care. This update means your providers may need additional time to adjust to the upgraded features and document your details for the next couple of weeks. We appreciate your patience and understanding as we learn the improved system.

Return to Top

Why can’t I schedule in MyChart now?

To prepare for the upgrade on August 17, we began moving information to the new system in late July. This means that Kadlec patients can no longer schedule or cancel appointments, or complete e-check-in during this two-week period.

Return to Top

How do I use the upgraded MyChart?

You’ll access your MyChart account from a different web address, so you may need to update your bookmarks or shortcuts. (Note: MyChartWA.Providence.org/mychart is the new location to in your bookmarks/shortcuts.)

Your user name and password will stay the same in most cases. If you do not remember any of this information, or you do not have a valid email address on file, please call our MyChart Help line at (833) 395-2035, Monday through Friday, 8 a.m. to 4:30 p.m., and we will help you regain access to your MyChart account.

Return to Top

What is changing?

Once you log in, you’ll see a new look. Your home page will highlight some of the new and improved features.

Now, you can:

  • Make appointments, easier:
    • Save your "favorite" appointments (type and provider) to skip steps when you schedule your next visit.
    • Choose from all available appointments, sorted by day, in "direct scheduling."
  • View scanned documents: Access documents and diagnostic images that have been manually scanned into your medical record (with a few exceptions).
  • Communicate your way: Choose what types of messages you want to receive from us—and how often.
  • Control your personal information: View and edit personal details and update your contact information.
  • Ask for financial help: Apply for financial assistance with medical bills.
  • See details from other organizations: Use "Happy Together" to link available medical records from other providers within and outside our organization your MyChart record. (This helps create a more comprehensive record of your overall healthcare, all in one place.)

Return to Top

I have proxy access for a family member and use MyChart on their behalf. Will I need to complete the proxy form again after the upgrade?

Your proxy authorization will remain in place after the upgrade as long as it hasn’t been terminated for another reason. If you are a non-patient proxy user, you will need to contact the patient’s clinic to set up proxy access.

Return to Top

What should I do if I forgot my user name or password?

From the login screen, under the “Sign In” button, you’ll find links to click to help you recover your user name and password.

If you do not remember any of this information, or you do not have a valid e-mail address on file, please call our MyChart Help line at (833) 395-2035, and we will help you regain access to your MyChart account.

Return to Top

What if I am a proxy MyChart user?

If you are not a Kadlec patient but have proxy access to someone else’s record, you’ll need to contact the patient’s clinic to be set up for access after the August 17 upgrade.

Return to Top

Will I lose access to the older version of MyChart after it is upgraded?

No; you will still have access to your existing record for reference, but for the best features and experience, please use the new version of MyChart. You can continue to use the existing system to pay off any payment plans you may have, but to send messages to your care team and access information from appointments and other activity that takes place after the August 17 upgrade, you’ll need to use the enhanced version.

Return to Top

Can I give others access to my MyChart account OR get access to a loved one’s MyChart account for whom I am responsible?

Proxy Access (access to another person’s medical information) may be requested by parents or legal guardians of children under the age of 13, and by adult children or legal guardians of adults. If you are an adult (18 years and older), you may request another person as proxy for your medical records.

For adult patients: The forms for proxy activation must be completed, signed, and accompanied by photo identification for both the patient and the person designated as proxy. The proxy must provide proof of guardianship or medical power of attorney. If the adult patient is unable to sign legal documents and does not have either a legal guardian or active medical power of attorney, proxy access cannot be assigned.

For pediatric patients: The forms for proxy activation must be completed, signed, and accompanied by photo identification. If the proxy requestor is not the birth or adoptive parent of the child, legal paperwork proving he/she is the legally recognized caregiver for the child is required.

In accordance with Washington State regulations, proxy access may not be granted for children 13 - 17 years old.

Please contact your or your child’s physician’s clinic for more information. If you do not have a physician at one of the clinics that use the Epic electronic health record, please contact the Kadlec Release of Information (ROI) department at (833) 395-2035.

Return to Top

I have a payment plan at Kadlec. How does this affect my payments?

On August 17, 2019, Kadlec will move to a new billing system.

  • You will be given a new account number for charges after August 17, 2019.
  • For charges after August 17, 2019, your statement will look different.
  • Your total balance may be divided across multiple statements if you have balances due from both before and after our new billing system takes effect on August 17. Please be sure to read your statements carefully and call our customer service department at (855) 367-1343 if you have questions.
  • Find additional information at Kadlec.org/location-directory/k/kadlec-regional-medical-center/patients-and-visitors/billing-assistance
  • If you receive two statements or currently have a payment plan and have questions, please call our customer service department at (855) 367-1343.

Return to Top

Can I email my clinic physician through MyChart?

The message feature is for NON-URGENT messages only. For medical emergencies, dial 9-1-1.

MyChart allows secure messaging to a member of your clinic’s healthcare team. Once you have a MyChart account, any physician who you see at one of the clinics who use the Kadlec Epic electronic health record may be selected from a drop down menu.

You will NOT be able to send messages to your hospital or emergency department care teams, unless the physician that cared for you in the hospital is also a physician you see in a clinic, such as an orthopedic or cardiac surgeon, Family Medicine Resident.

Return to Top

How will I know when new information is available in MyChart?

When you activate your personal MyChart account, you will be asked to provide an email address. Be sure to enter an email address so you can receive notifications about activity in MyChart. As new medical information becomes available in your MyChart account, a notification will be sent to your email address directing you to log into your secure MyChart account for viewing. All other patients should use the upgraded version for scheduling, results, communicating with providers and other needs, referring to the current version for historical purposes and prior bill payment only.

Return to Top

When will I see information in MyChart?

Medical information from hospital stays and emergency department visits will begin to show up in your MyChart account 36 hours after discharge, if you already have a MyChart account. Depending on the type of test, it may take several weeks for the result to be posted in MyChart.

Medical information from clinic visits will begin to show up in MyChart 48 hours after your visit, if you already have a MyChart account. Depending on the type of test, it may take several weeks for the result to be posted in MyChart.

Any tests done prior to setting up your MyChart account may not automatically show up in MyChart. If you want to see this information, please talk with your provider about having it manually added to your MyChart account.

Return to Top

What if information is missing from the new MyChart?

Kadlec providers and clinical staff will have access to the historical system, and you can still log into it to view prior information or pay bills. During the transition, some information may not be immediately available in the upgraded MyChart, but we will continue to add more information (such as your test results and messages) in the next couple months.

Return to Top

Will my clinic physician contact me through MyChart?

When your physician releases medical information into your MyChart account, a message may be included to help you better understand the significance of the information you receive. If you have sent your physician a message through MyChart, your healthcare team may reply with a message sent to you through your MyChart account.

Return to Top

Whom do I call if I have questions about test results I see in MyChart?

If the tests were done during an office visit, please contact your physician’s office with questions.

For hospital stays or emergency department visits, please follow-up with your primary care provider, or specialist involved in your hospital stay who also provides care to you in a clinic, such as an orthopedic or cardiac surgeon.

Return to Top

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your Epic electronic health record. If the information you believe to be in error is related to a visit in your doctor’s office, please contact your doctor’s office or discuss with him/her at your next clinic visit.

Return to Top

Why did Kadlec upgrade MyChart?

In August, 2019, Kadlec completed an upgrade to its Epic electronic medical record and the MyChart online tool. If you are a MyChart user, you’ll see a few changes next time you log in. These enhancements mean better care for you and a more complete overall record of your health. The enhancements will allow patients to control even more of their health records, all in one place. Our goal is to ease your way with more convenient online scheduling and access to scanned documents, among other improvements.

Return to Top

How will this affect my care at Kadlec?

Kadlec upgraded its Epic electronic health record system, which providers use to enter, store and share information related to your medical history and ongoing care. This update means your providers may need additional time to adjust to the upgraded features and document your details for the next couple of weeks. We appreciate your patience and understanding as we learn the improved system.

Return to Top

Why can’t I schedule in MyChart now?

To prepare for the upgrade on August 17, we began moving information to the new system in late July. This means that Kadlec patients can no longer schedule or cancel appointments, or complete e-check-in during this two-week period.

Return to Top

How do I use the upgraded MyChart?

You’ll access your MyChart account from a different web address, so you may need to update your bookmarks or shortcuts. (Note: MyChartWA.Providence.org/mychart is the new location to in your bookmarks/shortcuts.)

Your user name and password will stay the same in most cases. If you do not remember any of this information, or you do not have a valid email address on file, please call our MyChart Help line at (833) 395-2035, Monday through Friday, 8 a.m. to 4:30 p.m., and we will help you regain access to your MyChart account.

Return to Top

What is changing?

Once you log in, you’ll see a new look. Your home page will highlight some of the new and improved features.

Now, you can:

  • Make appointments, easier:
    • Save your "favorite" appointments (type and provider) to skip steps when you schedule your next visit.
    • Choose from all available appointments, sorted by day, in "direct scheduling."
  • View scanned documents: Access documents and diagnostic images that have been manually scanned into your medical record (with a few exceptions).
  • Communicate your way: Choose what types of messages you want to receive from us—and how often.
  • Control your personal information: View and edit personal details and update your contact information.
  • Ask for financial help: Apply for financial assistance with medical bills.
  • See details from other organizations: Use "Happy Together" to link available medical records from other providers within and outside our organization your MyChart record. (This helps create a more comprehensive record of your overall healthcare, all in one place.)

Return to Top

I have proxy access for a family member and use MyChart on their behalf. Will I need to complete the proxy form again after the upgrade?

Your proxy authorization will remain in place after the upgrade as long as it hasn’t been terminated for another reason. If you are a non-patient proxy user, you will need to contact the patient’s clinic to set up proxy access.

Return to Top

What should I do if I forgot my user name or password?

From the login screen, under the “Sign In” button, you’ll find links to click to help you recover your user name and password.

If you do not remember any of this information, or you do not have a valid e-mail address on file, please call our MyChart Help line at (833) 395-2035, and we will help you regain access to your MyChart account.

Return to Top

What if I am a proxy MyChart user?

If you are not a Kadlec patient but have proxy access to someone else’s record, you’ll need to contact the patient’s clinic to be set up for access after the August 17 upgrade.

Return to Top

Will I lose access to the older version of MyChart after it is upgraded?

No; you will still have access to your existing record for reference, but for the best features and experience, please use the new version of MyChart. You can continue to use the existing system to pay off any payment plans you may have, but to send messages to your care team and access information from appointments and other activity that takes place after the August 17 upgrade, you’ll need to use the enhanced version.

Return to Top

Can I give others access to my MyChart account OR get access to a loved one’s MyChart account for whom I am responsible?

Proxy Access (access to another person’s medical information) may be requested by parents or legal guardians of children under the age of 13, and by adult children or legal guardians of adults. If you are an adult (18 years and older), you may request another person as proxy for your medical records.

For adult patients: The forms for proxy activation must be completed, signed, and accompanied by photo identification for both the patient and the person designated as proxy. The proxy must provide proof of guardianship or medical power of attorney. If the adult patient is unable to sign legal documents and does not have either a legal guardian or active medical power of attorney, proxy access cannot be assigned.

For pediatric patients: The forms for proxy activation must be completed, signed, and accompanied by photo identification. If the proxy requestor is not the birth or adoptive parent of the child, legal paperwork proving he/she is the legally recognized caregiver for the child is required.

In accordance with Washington State regulations, proxy access may not be granted for children 13 - 17 years old.

Please contact your or your child’s physician’s clinic for more information. If you do not have a physician at one of the clinics that use the Epic electronic health record, please contact the Kadlec Release of Information (ROI) department at (833) 395-2035.

Return to Top

I have a payment plan at Kadlec. How does this affect my payments?

On August 17, 2019, Kadlec will move to a new billing system.

  • You will be given a new account number for charges after August 17, 2019.
  • For charges after August 17, 2019, your statement will look different.
  • Your total balance may be divided across multiple statements if you have balances due from both before and after our new billing system takes effect on August 17. Please be sure to read your statements carefully and call our customer service department at (855) 367-1343 if you have questions.
  • Find additional information at Kadlec.org/location-directory/k/kadlec-regional-medical-center/patients-and-visitors/billing-assistance
  • If you receive two statements or currently have a payment plan and have questions, please call our customer service department at (855) 367-1343.

Return to Top

Can I email my clinic physician through MyChart?

The message feature is for NON-URGENT messages only. For medical emergencies, dial 9-1-1.

MyChart allows secure messaging to a member of your clinic’s healthcare team. Once you have a MyChart account, any physician who you see at one of the clinics who use the Kadlec Epic electronic health record may be selected from a drop down menu.

You will NOT be able to send messages to your hospital or emergency department care teams, unless the physician that cared for you in the hospital is also a physician you see in a clinic, such as an orthopedic or cardiac surgeon, Family Medicine Resident.

Return to Top

How will I know when new information is available in MyChart?

When you activate your personal MyChart account, you will be asked to provide an email address. Be sure to enter an email address so you can receive notifications about activity in MyChart. As new medical information becomes available in your MyChart account, a notification will be sent to your email address directing you to log into your secure MyChart account for viewing. All other patients should use the upgraded version for scheduling, results, communicating with providers and other needs, referring to the current version for historical purposes and prior bill payment only.

Return to Top

When will I see information in MyChart?

Medical information from hospital stays and emergency department visits will begin to show up in your MyChart account 36 hours after discharge, if you already have a MyChart account. Depending on the type of test, it may take several weeks for the result to be posted in MyChart.

Medical information from clinic visits will begin to show up in MyChart 48 hours after your visit, if you already have a MyChart account. Depending on the type of test, it may take several weeks for the result to be posted in MyChart.

Any tests done prior to setting up your MyChart account may not automatically show up in MyChart. If you want to see this information, please talk with your provider about having it manually added to your MyChart account.

Return to Top

What if information is missing from the new MyChart?

Kadlec providers and clinical staff will have access to the historical system, and you can still log into it to view prior information or pay bills. During the transition, some information may not be immediately available in the upgraded MyChart, but we will continue to add more information (such as your test results and messages) in the next couple months.

Return to Top

Will my clinic physician contact me through MyChart?

When your physician releases medical information into your MyChart account, a message may be included to help you better understand the significance of the information you receive. If you have sent your physician a message through MyChart, your healthcare team may reply with a message sent to you through your MyChart account.

Return to Top

Whom do I call if I have questions about test results I see in MyChart?

If the tests were done during an office visit, please contact your physician’s office with questions.

For hospital stays or emergency department visits, please follow-up with your primary care provider, or specialist involved in your hospital stay who also provides care to you in a clinic, such as an orthopedic or cardiac surgeon.

Return to Top

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your Epic electronic health record. If the information you believe to be in error is related to a visit in your doctor’s office, please contact your doctor’s office or discuss with him/her at your next clinic visit.

Return to Top

Why did Swedish upgrade MyChart?

In June 2019, Swedish completed an upgrade to its Epic electronic medical record and the MyChart online tool. If you are a MyChart user, you’ll see a few changes next time you log in. These enhancements mean better care for you, and a more complete overall record of your health. The enhancements will allow patients to control even more of their health record, all in one place. Our goal is to ease your way with more convenient online scheduling and access to scanned documents, among other improvements.

Return to Top

What do I need to do to use the upgraded MyChart?

You’ll access your MyChart account from a different web address, so you may need to update your bookmarks or shortcuts (Note: https://mychartwa.providence.org/mychart/ is the new location to save in your bookmarks/shortcuts.)

Your user name and password will stay the same in most cases. If you do not remember any of this information, or you do not have a valid e-mail address on file, please call our MyChart Help line at 1-833-395-2035, and we will help you regain access to your MyChart account. For The Polyclinic patients, please contact their MyChart Help Desk at 206-320-6767 (or 855-322-6767, if long distance).

Return to Top

I’m a Polyclinic patient. What does this mean for me?

You will continue to log into the same system at https://www.myonlinechart.org/mychart/. No changes are necessary for you at this time. If you need help, contact your MyChart Help Desk at 206-320-6767 (or 855-322-6767, if long distance).

Return to Top

What should I do if I forgot my user name or password?

From the login screen, under the “Sign In” button, you’ll find links to click to help you recover your user name and password.

If you do not remember any of this information, or you do not have a valid e-mail address on file, please call our MyChart Help line at 1-833-395-2035, and we will help you regain access to your MyChart account. Polyclinic patients, please contact your MyChart Help Desk at 206-320-6767 (or 855-322-6767, if long distance).

Return to Top

How will this affect my care at Swedish?

Swedish upgraded its Epic electronic health record system, which providers use to enter, store and share information related to your medical history and ongoing care. This update means your providers may need additional time to adjust to the upgraded features and document your details for the next couple of weeks. We appreciate your patience and understanding as we learn the improved system.

Return to Top

I have a payment plan at Swedish Medical Group or Swedish Medical Center. How does this affect my payments?

On June 15, 2019, Swedish Medical Group and Swedish Medical Center will move to a new billing system.

  • You will be given a new account number for charges after June 15, 2019.
  • For charges after June 15, 2019, your statement will look different.
  • Your total balance may be divided across multiple statements if you have balances due from both before and after our new billing system takes effect on June 15. Please be sure to read your statements carefully and call our customer service department at (206) 320-4476 or 1 (888) 294-9333 if you have questions.
  • Find additional information, including visual examples of statements, at https://www.swedish.org/patient-visitor-info/billing.
  • If you receive two statements or currently have a payment plan and have questions, please call our customer service department at (206) 320-4476 or 1 (888) 294-9333.
  • If you are also a Polyclinic patient, your Polyclinic statements will not be available in MyChart. Find Polyclinic online bill pay at https://ctsv3x.ipayxepay.net/thepolyclinic/pp_P8000_F1_standard.jsp.

Return to Top

What is changing?

Once you log in, you’ll see a new look. Your home page will highlight some of the new and improved features. Now, you can:

  • Make appointments, easier:
    • Save your “favorite” appointments (type and provider) to skip steps when you schedule your next visit.
    • Choose from all available appointments, sorted by day, in "direct scheduling."
  • View scanned documents: Access documents and diagnostic images that have been manually scanned into your medical record (with a few exceptions).
  • Communicate your way: Choose what types of messages you want to receive from us—and how often.
  • Control your personal information: View and edit personal details and update your contact information.
  • Ask for financial help: Apply for financial assistance with medical bills.
  • See details from other organizations: Use “Happy Together” to link available medical records from other providers within and outside our organization your MyChart record. (This helps create a more comprehensive record of your overall healthcare, all in one place.)
  • Polyclinic patients will continue to use the same MyChart they currently use. All other patients should use the upgraded version for scheduling, results, communicating with providers and other needs, referring to the current version for historical purposes and prior bill payment only.

Return to Top

I have proxy access for a family member and use MyChart on their behalf. Will I need to complete the proxy form again after the upgrade?

Your proxy authorization will remain in place after the upgrade as long as it hasn’t been terminated for another reason. If you are a non-patient proxy user, you will need to contact the patient’s clinic to set up proxy access.

Return to Top

What if I am a proxy MyChart user?

If you are not a Swedish patient but have proxy access to someone else’s record, you’ll need to contact the patient’s clinic to be set up for access after the June 15 upgrade.

Return to Top

Will I lose access to the older version of MyChart after it is upgraded?

No; you will still have access to your existing record for reference, but for the best features and experience, please use the new version of MyChart. You can continue to use the existing system to pay off any payment plans you may have, but to send messages to your care team and access information from appointments and other activity that takes place after the June 15 upgrade, you’ll need to use the enhanced version.

Return to Top

Can I give others access to my MyChart account OR get access to a loved one's MyChart account for whom I am responsible?

Proxy Access (access to another person's medical information) may be requested by parents or legal guardians of children under the age of 13, and by adult children or legal guardians of adults. If you are an adult (18 years and older), you may request another person as proxy for your medical records.

For adult patients: The forms for proxy activation must be completed, signed, and accompanied by photo identification for both the patient and the person designated as proxy. The proxy must provide proof of guardianship or medical power of attorney. If the adult patient is unable to sign legal documents and does not have either a legal guardian or active medical power of attorney, proxy access cannot be assigned.

For pediatric patients: The forms for proxy activation must be completed, signed, and accompanied by photo identification. If the proxy requestor is not the birth or adoptive parent of the child, legal paperwork proving he/she is the legally recognized caregiver for the child is required.

In accordance with Washington State regulations, proxy access may not be granted for children 13 - 17 years old.

Please contact your or your child's physician's clinic for more information. If you do not have a physician at one of the clinics that use the Epic electronic health record, please contact the Swedish Release of Information (ROI) department at 206-215-2372.

Want to know more? Learn more at https://www.swedish.org/newmychartFAQs.

Return to Top

Why are my Health Reminders showing as overdue?

We are still migrating information to the upgraded MyChart. Over the next few months, you might see overdue reminders for preventative care even if you have already seen your provider for these reasons. You can log into the historical MyChart account at https://www.myonlinechart.org/mychart/ to confirm if a Health Reminder needs action or not. Once data migration is complete, your Health Reminders should be accurate in the new system.

Return to Top

How will I know when new information is available in MyChart?

When you activate your personal MyChart account, you will be asked to provide an email address. Be sure to enter an email address so you can receive notifications about activity in MyChart. As new medical information becomes available in your MyChart account, a notification will be sent to your email address directing you to log into your secure MyChart account for viewing. All other patients other than Polyclinic patients should use the upgraded version for scheduling, results, communicating with providers and other needs, referring to the current version for historical purposes and prior bill payment only. Polyclinic patients will continue to use the same MyChart they currently use.

Return to Top

When will I see information in MyChart?

Medical information from hospital stays and emergency department visits will begin to show up in your MyChart account 36 hours after discharge, if you already have a MyChart account. Depending on the type of test, it may take several weeks for the result to be posted in MyChart.

Medical information from clinic visits will begin to show up in MyChart 48 hours after your visit, if you already have a MyChart account. Depending on the type of test, it may take several weeks for the result to be posted in MyChart.

Any tests done prior to setting up your MyChart account may not automatically show up in MyChart. If you want to see this information, please talk with your provider about having it manually added to your MyChart account.

Return to Top

What if information is missing from the new MyChart?

Swedish and PacMed providers and clinical staff will have access to the historical system, and you can still log into it to view prior information or pay bills. During the transition, some information may not be immediately available in the upgraded MyChart, but we will continue to add more information (such as your test results and messages) in the next couple months.

Return to Top

Will my clinic physician contact me through MyChart?

When your physician releases medical information into your MyChart account, a message may be included to help you better understand the significance of the information you receive. If you have sent your physician a message through MyChart, your healthcare team may reply with a message sent to you through your MyChart account.

Return to Top

Whom do I call if I have questions about test results I see in MyChart?

If the tests were done during an office visit, please contact your physician's office with questions.

For hospital stays or emergency department visits, please follow-up with your primary care provider, or specialist involved in your hospital stay who also provides care to you in a clinic, such as an orthopedic or cardiac surgeon.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your Epic electronic health record. If the information you believe to be in error is related to a visit in your doctor's office, please contact your doctor's office or discuss with him/her at your next clinic visit.

If the medical information you believe to be in error is related to a hospital or emergency room visit, Swedish requires that patients write a letter explaining what information you believe to be in error and why. This letter must include your signature, date of birth and a photo copy of your government-issued photo ID. This letter can be mailed or faxed to:

Swedish Medical Center (All campuses except Edmonds)
Attn: Release of Information Department
Address: 747 Broadway, Seattle, WA 98122
Fax number: 206-320-2626

Swedish Medical Center Edmonds
Attn: Release of Information Department
Address: 21601 76th Ave W, Edmonds, WA 98026
Fax number: 425-640-4434

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What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may call our MyChart Patient Support Line at 1-833-395-2035. If billing questions, refer to the billing customer services listing from the account summary page after login.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 1-833-395-2035 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact your clinic or the MyChart Patient Support Line at 1-833-395-2035.  You may also use our automated online registration process to register without an activation code by answering a few questions about yourself.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart. If you would like additional information, please contact your healthcare organization.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, call our MyChart Patient Support Line at 1-833-395-2035.

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